Wolfspeed Power & RF

Powering More. Consuming Less. ™

Current Recalls

View all our current recalls including:

  • CXB Series
  • T8 Series

Media/Press Contact


North America | Germany | Italy | China

Email Us

Offices

Headquarters

4600 Silicon Drive

Durham, North Carolina, 27703

USA

Directions

Cree Research Triangle Park Technology Center

3208 E Cornwallis Road

Research Triangle Park, North Carolina, 27709

USA

Directions

Cree Racine

9201 Washington Ave.

Racine, Wisconsin, 53406

USA

Directions

Cree Sweden AB

Miklagårdsvägen 30

Täby, 18774

Sweden

Directions

Cree Santa Barbara Technology Center

340 Storke Road

Goleta, CA, 93117

USA

Directions

Taiwan Cree Electronics Company Limited

12F, No.657, Bannan Road

Zhonghe District, New Taipei City,

Taiwan (R.O.C.) 235

Directions

Cree Shanghai Opto Development Limited

16/F, Block 1, Universal Hi-Tech Plaza No. 958 Zhenbei Road

Shanghai, 200333

PRC

Cree Canada Corp.

6889 Rexwood Road, Suite 6

Mississauga, Ontario, L4V 1R2

Canada

Directions

Cree China Sales Office ShenZhen (Cree Shanghai Opto Development Limited)

Unit 1003 & 1005, Block A, Sunhope e•Metro No. 7018 Cai Tian Road Futian District

Shenzhen, 518033

China

Directions

Cree Europe GmbH

Einsteinstrasse 12

Unterschleißheim, 85716

Germany

Directions

Cree Europe S.r.l.

Via Sandro Pertini, 122

Sesto Fiorentino (Fl), 50019

Italy

Directions

Cree Hong Kong Limited

18 Science Park East Avenue

Hong Kong Science Park, Shatin, New Territories,

Hong Kong

Directions

Cree Japan Limited

2-4-1, Hamamatsu-cho, Minato-ku

Tokyo, 105-6119

Japan

Directions

Cree Malaysia

The CEO

31-15-3A, Lebuh Nipah 5, 11900 Bayan Lepas, Penang,

Malaysia

Directions

Cree Customer Support Mission Statement


Mission Statement

The mission of Cree's Customer Service function is to always convey a passion for the customer and to consistenly deliver the best service experience.

Vision Statement

Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer's expectations.

Statement of Work

Customer Service is any activity provided by a Cree employee that enchances the ability of a customer to realize the full potential value of a Cree product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase.

Customer Service Principles

  • Recognize the importance of all customers and the role every Cree employee plays in influencing the customer's perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly.
  • Communicate promplty and honestly and via the customer's choice of medium. Try to be brief and clear.
  • Be a voice for the customer. When rules and policies don't make sense to our customers, challenge the way Cree does business and seek opportunities for improvement.
  • When a problem arises, which is inevitable, view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our products and services.
  • Listen well, be responsive and demonstrate a sense of urgency. Understand that how something is said has a significant influence on how it is received. Under promise and over deliver.
  • Strive to make it easy for the customer to do business with Cree to ensure that Cree remains its preferred supplier.