Cree LED T8 Replacement Lamp – General Information

Contents

Consumer Product Safety Commission

Statement: Cree is committed to the well-being of our customers and has decided to initiate a voluntary recall of a number of LED T8 replacement lamps. While known incidents are very small in relation to the number of products shipped, any potential safety issue is unacceptable.

Cree is working with the Consumer Product Safety Commission, Health Canada and Profeco in Mexico to provide information to Cree® LED T8 Replacement Lamp owners.

1. Hazard: Electrical resistance between the spring contact and the printed circuit board (PCB) may cause over-heating due to electrical arcing. The printed circuit board can overheat and cause the LED T8 lamp to melt, posing a burn hazard.

2. Affected Units: ~ about 700,000 lamps

3. Description: This voluntary recall involves the Cree® LED T8 Replacement Lamp. Product numbers, package UPC and date codes for affected lamps are listed below. The lamps are white in color and have "BT848 Series Lamp" followed by the product part number on the line beneath, printed on a white label or directly on the tube at one end of the lamp. A four digit date code is printed beneath the ballast compatibility statement "Compatible with Instant Start, Rapid Start and Dimmable Electronic Ballasts." The lamps give off white light and are used indoors to replace traditional T8 fluorescent lamps.

4. Remedy: Customers should immediately stop using the affected LED T8 lamps, disconnect or switch off the fixture and remove the Cree® LED T8 Replacement Lamp. Contact Cree Customer Service at (888) 338-7883 between 8 a.m. and 5 p.m. CT Monday through Friday or email Cree at T8LED@cree.com for free replacement lamps or refund.

5. Sold at: Sold to consumers exclusively at The Home Depot® and to commercial lighting customers through electrical lighting distributors, from August 20, 2014 to April 30, 2015.



Is My Product Affected?

CONSUMER Product NumberDescriptionUPC
BT848-17027FLW-BDG13-1C100 Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 2700K - US 849665002932
BT848-17040FLW-BDG13-1C100 Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 4000K - US 849665002154

 
COMMERCIAL Product NumberDescription
LEDT8P-48-21L-35K Linear LED T8 Replacement, Lamp, 4 Ft, 2100 Lm, 3500K
LEDT8P-48-21L-40K Linear LED T8 Replacement, Lamp, 4 Ft, 2100 Lm, 4000K
LEDT8P-48-17L-35K Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 3500K
LEDT8P-48-17L-40K Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 4000K
LEDT8P-48-17L-30K Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 3000K
LEDT8P-48-17L-50K Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 5000K
LEDT8P-48-21L-30K Linear LED T8 Replacement, Lamp, 4 Ft, 2100 Lm, 3000K


Date Codes: Any of the above product numbers with any of the following date codes are affected: 3314, 3414, 3514, 3614, 3714, 3814, 3914, 4014, 4114, 4214, 4314, 4414, 4514, 4614, 4714, 4814, 4914, 5014, 5114, 5214, 0115, 0215, 0315, 0415, 0515, 0615, 0715, 0815, 0915, 1015, 1115, 1215, 1315, 1415, 1515, 1615


UPC: Retail / Consumer Package:

t81

Product Number Consumer Package:

retail product number

Product Number Commercial Package:

commercial product number

Product Number Retail / Consumer LED T8 Lamp:

t83

Product Number Commercial LED T8 Lamp:

t84

Date Code: Consumer LED T8 Lamp:

t85

Cree LED T8 Lamp Recall – Frequently Asked Questions

A: Electrical resistance between the spring contact and the printed circuit board (PCB) may cause over-heating due to electrical arcing. The printed circuit board can overheat and cause the LED T8 lamp to melt, posing a burn hazard.
A: ~ About 700,000 lamps.
A: Cree is offering a full refund to customers for the cost of the LED T8 lamps, or Cree is offering to exchange affected lamps and provide customers with a free replacement lamp (including cost of shipping).
A. Yes, you may elect to receive a refund of the full amount you paid for the lamps.
A: Yes. If you own one or more affected Cree® LED T8 lamps, you will receive free replacement product. Alternatively, you may elect to receive a refund of the full amount you paid for the lamps. Customers will be required to return the LED T8 lamp. Cree will pay for return shipping costs and will provide appropriate packaging. A return shipping label will be included in the packet Cree will send you once you have registered for the recall.
A: Commercial and institutional installation customers will need to produce an invoice or bill of sale in order to register for the free refund or replacement. Cree will pay for commercial and institutional installation customers return shipping costs and will provide appropriate packaging. For residential consumers, a cash register receipt or invoice would be appreciated when you contact Cree, but is not necessary. However, residential consumers without a receipt will be required to return the LED T8 lamps as proof of purchase. Cree will pay for residential consumers’ return shipping costs and will provide appropriate packaging.
A: Contact Cree Customer Service at (888) 338-7883 between 8 a.m. and 5 p.m. CT Monday through Friday or email Cree at T8LED@cree.com for free replacement lamps or refund.
A: Our advice to owners is to check whether their Cree® LED T8 Replacement Lamps are affected by this voluntary recall. If the LED T8 lamp is part of those affected, owners should immediately stop using the affected LED T8 lamps. Disconnect or switch off the fixture, remove the Cree® LED T8 Replacement Lamp and hold in a safe place until you register for the recall. Contact Cree Customer Service at (888) 338-7883 between 8 a.m. and 5 p.m. CT Monday through Friday or email Cree at T8LED@cree.com for free replacement lamps or refund.
A: No, immediately discontinue use of affected lamps and call (888) 338-7883 between 8 a.m. and 5 p.m. CT Monday through Friday or email Cree at T8LED@cree.com for free replacement lamps or refund.
A: No, the risk is limited to batches of lamps produced at one manufacturing location with the specific product numbers and date codes as indicated below. All other Cree® T8 LED Replacement Lamps are not at risk.
A: See Tables below for affected Consumer and Commercial Product numbers, UPC numbers on consumer retail packaging and date codes for all affected products.
CONSUMER Product NumberDescriptionUPC
BT848-17027FLW-BDG13-1C100 Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 2700K - US 849665002932
BT848-17040FLW-BDG13-1C100 Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 4000K - US 849665002154


 
COMMERCIAL Product NumberDescription
LEDT8P-48-21L-35K Linear LED T8 Replacement, Lamp, 4 Ft, 2100 Lm, 3500K
LEDT8P-48-21L-40K Linear LED T8 Replacement, Lamp, 4 Ft, 2100 Lm, 4000K
LEDT8P-48-17L-35K Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 3500K
LEDT8P-48-17L-40K Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 4000K
LEDT8P-48-17L-30K Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 3000K
LEDT8P-48-17L-50K Linear LED T8 Replacement, Lamp, 4 Ft, 1700 Lm, 5000K
LEDT8P-48-21L-30K Linear LED T8 Replacement, Lamp, 4 Ft, 2100 Lm, 3000K

Date Codes: Any of the above product numbers with any of the following date codes are affected: 3314, 3414, 3514, 3614, 3714, 3814, 3914, 4014, 4114, 4214, 4314, 4414, 4514, 4614, 4714, 4814, 4914, 5014, 5114, 5214, 0115, 0215, 0315, 0415, 0515, 0615, 0715, 0815, 0915, 1015, 1115, 1215, 1315, 1415, 1515, 1615

A: UPC codes can be found with the Proof of Purchase bar code.

Retail / Consumer Package:

t81
A: Product Numbers can be found printed above the Proof of Purchase bar code

Retail / Consumer Package:

retail product number

Commercial Package:

commercial product number

Retail / Consumer LED T8 Lamp:

t83

Commercial LED T8 Lamp:

t84
A: The product production date code is a 4 digit number printed on the LED T8 lamp label directly beneath the Product Number and Ballast compatibility statement.

Consumer LED T8 Lamp:

t85

Commercial LED T8 Lamp:

t86
A: You can expect to receive your refund approximately 2-3 weeks after Cree receives your Cree® LED T8 Replacement Lamps. To begin the process, please contact Cree Customer Service either via phone at (888) 338-7883, or via email at T8LED@cree.com

You can expect to receive your replacement LED T8 lamp approximately 3-4 weeks after Cree receives your Cree® LED T8 Replacement Lamps, beginning July 1, 2015. To begin the process, please make contact with Cree Customer Service either via phone at (888) 338-7883, or via email at T8LED@cree.com

We appreciate your cooperation and sincerely regret any inconvenience caused.
A: Sold at The Home Depot® and through electrical lighting distributors, from August 20, 2014 to April 30, 2015
A: Cree has reported the issue to the Consumer Product Safety Commission, to Health Canada and Profeco in Mexico and we are working jointly with these agencies to provide information to Cree® LED T8 Replacement Lamp owners.


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